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Service Advisor

by Oakridge Ford on Tuesday, January 12, 2010

Position Type: See description
Location: London Ontario, Canada
Date Posted: Jan 12 2010
Experience: See description
Education: See description
Oakridge Ford

Description

OAKRIDGE FORD, LONDONS FORD STORE and Londons ONLY  S V T dealer is looking for

  Description:
Our ambitious team makes Oakridge Ford a successful, energetic, forward-moving organization. Time after time, Oakridge Ford has turned the automotive marketplace in London upside down through its innovative services and its continual push to be the No. 1 choice for servicing your vehicle in the automotive industry. We're looking for people who can make a difference because we believe that an innovative oriented team can accomplish anything!

The Service Advisor position is responsible for meeting customers and dealing with customer requirements pertaining to repair and/or servicing of their vehicle issues. The Service Advisor is a key player in the dealership for fostering positive customer relations through communication and follow-up to customers on repair status and charges for repairs and to promote service sales through communication of information to customers on maintenance and repair needs that are identified during the service appointment process. Service Advisors act as a liaison between external customers and all those involved internally at the dealership in the service appointment process. This includes but is not limited to: Automotive Service Technicians, general office staff, new and used vehicle sales staff and service and parts department personnel. The Service Advisor position reports directly to the Service Manager.

Primary Responsibilities:
o Meet and greet service customers, taking service calls from customers to schedule appointments.
o Advise customers of estimated service and repair costs and review details of service/repair invoice with customer to gain their understanding of all services provided.
o Determine progress of repair/service orders and inform customer accordingly.
o Review results of customer satisfaction surveys with service managers.
o Address customer’s questions/needs promptly and professionally.
o Establish long-term positive relationships with customers.
o Identify service needs of customer vehicle based upon historical service data.
o Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule.

Please forward resume to: gmatthews@phaetonauto.com

Required Experience:
Ideal candidates will have:
o Proven track record of achieving or over-achieving goals
o Outstanding communication skills
o Professional appearance and work ethic
o Great attitude with a high-energy personality
o Superior customer service skills
o Basic understanding of vehicle systems
o Basic understanding of Reynolds and Reynolds or ADP
o Valid drivers license


Required Education:
o High School Diploma or equivalent
o 2 year or 4 year Business Degree or related field preferred


Compensation:
We offer competitive pay, health, dental, life, and disability insurance, paid vacation, Employee Vehicle Purchase Program, professional working environment, job specific training and fantastic advancement opportunities.




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