Claims Adjuster - Auto Physical Damage
Join Our Team Today!

KENT & ESSEX MUTUAL INSURANCE is a progressive, well-established property and casualty, mutual insurance company proudly located in Chatham-Kent providing insurance solutions through our trusted network of broker partners.  We value our employee’s career growth and ongoing professional development. We value our community and our business partners and have for over 130 years.  We 
believe in doing what's right and feeling good about it. We are looking for applicants who are motivated to learn and those that understand what exceptional customer service is.

RESPONSIBILITIES
As Physical Damage Adjuster, you will be responsible for dealing with our customers and promptly 
identifying and meeting their needs while ensuring a timely and thorough investigation.

• Full investigation, evaluation, analysis, negotiation, and settlement of automobile and third-party property damage claims
• Conduct  claim  investigations,  including coordinating, consulting,  negotiating,  and  collaborating  with  appraisers, body shops, third party claimants, adjusters, and vendors
• Evaluate liability, salvage and subrogation exposure and potential
• Review and analyze losses to ensure files meet the guideline criteria and determine proper kind of loss
• Maintain adequate reserves based on exposure and authority level
• Manage claims with tact, professionalism, and respect to all parties
• Timely, accurate reserving in line with Company protocols and guidelines
• Maintain control over expenses through pro-active handling techniques

What You Bring to This Role

• Post-secondary education or equivalent experience
• 2+ years prior claims handling experience coupled with 2-3 years customer service experience
• Excellent communication skills both written and oral
• Excellent organizational skills
• Superior customer service and interpersonal skills
• Strong knowledge of computers, MS Office programs and the ability to learn new software with ease
• Dedicated to delivering an exceptional customer experience
• Effective communication and negotiation skills

What We Offer

• Location – This position can be a hybrid schedule with in-office and remote work
• An incredible team of smart and supportive people
• Comprehensive benefits, ongoing education, and a competitive compensation package
• A culture of spirit, fun and enthusiasm
• A company that values diversity, our business partners, our community and the health and well-being of our team

APPLY TODAY
Please  apply  in  confidence  to  Human  Resources  by  email  to  hr@kemutual.com  before  October  6,  2021.  We  thank  all applicants for their interest and wish to advise that only those candidates selected for an interview will be contacted.