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Client Engagement Representative

by Fanshawe College

Reference #: CTN 40257
Position Type: Full-time
Location: London, ON
Date Posted: Nov 29, 2021
Fanshawe College

Job Description

Client Engagement Representative (CTN 40257)
Corporate Training Solutions

Location: London
Employment Group: Support
Hours:  35 hours per week. Monday to Friday 8:30 a.m. to 4:30 p.m.
Pay Details:  $25.89 per hour
Closing Date:  December 10, 2021

Working at Fanshawe College

In support of a healthy campus to learn, live and work, Fanshawe College moved the majority of our Academic, Support and Administrative operations online to curb the spread of COVID-19.  Today, the majority of these services continue to be delivered remotely, however as public health guidelines allow for more in-person services, Fanshawe College has begun welcoming our community back for on-campus activities.  
 
As an employee of Fanshawe College you may be required to work on-campus, remotely, or a combination thereof.  Confirmation of your work location will be clarified with you upon hire, and may be subject to change based on the duties required of your position.
 
Fanshawe College strongly believes the key to maintaining a healthy campus and community, and to protect each other, is to adhere to all public health guidelines, including vaccination.  
As of November 5, 2021, Fanshawe College requires all students, staff, and visitors to all campuses to be fully vaccinated in order to attend the campus in-person.  
For those individuals that medically cannot be vaccinated, please advise us when contacted for an interview and arrangements can be made to participate virtually.

Note:  This is a full-time position (35 hours per week). 

Duties:  Reporting to the Manager, Corporate Training Solutions, and working collaboratively with internal and external stakeholders, the Client Engagement Representative provides operational support in the execution of strategic initiatives, focusing on client engagement.    


QUALIFICATIONS
  • Post-secondary 2-year diploma in Office Administration, Human Services, Business/Communications, or related discipline 
  • Minimum 3 years’ experience gained as a team player in a customer service environment, working with invoices, financial reports and budget documents
  • An equivalent combination of education and/or experience may be considered; preference will be given to applicants meeting the education requirements
  • Proficient in Microsoft Office applications (must have experience with MS Word and Excel; Access experience is an asset)
  • Experience with corporate record systems preferred (e.g. Datatel Colleague, a Customer Relationship Management system)
  • Knowledge of Ministry of Transportation regulations and requirements is an asset
  • Demonstrated ability to work within time constraints
  • Demonstrated problem solving and effective communication skills

While transcripts are not required for the interview, they are mandatory prior to any offer of employment.

How to Apply:
For more information and how to apply, please visit the Fanshawe College website at:  https://jobs.fanshawec.ca/

We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged.

Fanshawe College is an equal opportunity employer.  We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.

Fanshawe College provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the Recruitment Coordinator leading the recruitment will work with the applicant to meet the job applicant's accommodation needs.
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Job Location

London, ON