Regional Director

Goodwill Industries, Ontario Great Lakes is a mission-driven social enterprise changing lives and communities through the power of WORK. With more than 50 locations across Ontario and continued expansion planned, Goodwill is entering an exciting phase of growth-opening multiple new stores and strengthening its regional leadership structure.
To support this growth, Prime Management Group Inc. is partnering with Goodwill Industries, Ontario Great Lakes to recruit a Regional Director, a senior operational leader responsible for a multi-site retail region spanning Hamilton, Halton, Brantford, Oakville, GTA, and north to Newmarket.
This is a newly structured fourth region designed to support expansion, operational excellence, and leadership development. The successful candidate will lead approximately seven retail locations (growing with new openings), oversee a team of roughly 500 team members indirectly through Store Managers, and play a key role in upcoming store launches, including Etobicoke, Kitchener-Waterloo, and Brantford.

The Opportunity
The Regional Director will balance strong retail business acumen with a deep commitment to Goodwill’s mission. While performance metrics, P&Ls, sales targets, and operational KPIs are essential, success in this role requires a leader who understands how to develop people, foster resilience, and build sustainable performance through coaching and accountability.
This is a highly visible leadership role with significant field presence, requiring regular travel across the region.

Key Responsibilities
Operational Leadership & Performance

• Lead and oversee multiple retail stores and ADC (Attended Donation Centre) operations within the region
• Drive store sales, production targets, KPIs, and financial contribution while operating within budget expectations
• Analyze store performance and implement corrective strategies where needed
• Ensure adherence to company policies, operational standards, and Lean processing methodologies
• Monitor regional reports across retail, transportation, and salvage operations

People Leadership & Development

• Lead, coach, and develop Store Managers and management teams
• Build strong working relationships and foster a cohesive, supportive regional culture
• Conduct performance evaluations and guide development planning
• Balance accountability with empathy, ensuring high standards while supporting team growth
• Partner closely with HR on performance management and employee relations

Growth & Store Openings

• Support and participate in new store openings within the region
• Partner with internal teams on site readiness, operational launch plans, and deficiency resolution
• Ensure new locations are aligned with brand, compliance, and operational standards

Health, Safety & Compliance

• Ensure compliance with Ontario Health & Safety legislation
• Conduct regular store and ADC audits
• Maintain high standards in cleanliness, maintenance, and brand presentation
• Promote Goodwill’s ICARE Customer Care Cycle and values in all locations

Candidate Profile
The ideal candidate brings a blend of operational discipline and mission-driven leadership.

• 5+ years’ experience in multi-unit retail leadership
• Strong business acumen with experience managing KPIs, budgets, and P&Ls
• Demonstrated ability to lead large, geographically dispersed teams
• Proven experience developing leaders and building succession strength
• Experience in structured, process-driven environments (Lean exposure an asset)
• Strong communication, coaching, and conflict resolution skills
• Post-secondary education in business or related field preferred
• Valid driver’s licence and willingness to travel extensively within the region

Experience within social enterprise, non-profit retail, or mission-based organizations is considered an asset but is not required. Leaders from structured, high-volume retail environments who are seeking a purpose-driven career transition are encouraged to apply.

What Makes This Opportunity Unique

• Be part of a growing organization opening 2–3 stores annually
• Contribute to a mission focused on helping people overcome barriers to employment
• Join a leadership team committed to internal growth and succession
• Influence the future direction of a rapidly expanding region
• Work within a values-driven organization grounded in Inclusion, Compassion, Aspiring Workforce, Respect, and Empathy

This role is designed for a leader who sees Regional Director not as a final destination, but as a step within a broader leadership journey. As Goodwill continues to grow, future advancement opportunities will emerge for high-performing leaders.

Compensation
Salary range: $80k-$94k
Comprehensive benefits package included.
Travel expenses reimbursed in accordance with organizational policy.

How to Apply
Prime Management Group Inc. will accept all applications and inquiries in confidence. Please click here to apply.
Prime Management Group Inc. is an Executive Search & Recruitment + HR Consulting firm serving Southwestern Ontario and beyond. Our search process ensures confidentiality and adheres to all applicable human rights legislation. We are committed to equity, diversity, and inclusion and welcome applications from all qualified individuals.