System Administrator

StarTech.com Ltd. is a global manufacturer of hard-to-find parts and accessories that connect and enhance business technology.  We make it easy for IT professionals around the globe to find and get the part they need to enable their business solutions. 

We innovate, design and make a wide range of unique, specialized or hard-to-find parts and accessories that connect and enhance business technology.  Our friendly, professional and responsive employees, proprietary web resources and channel partners ensure that the right product is delivered to the IT professional.

Founded in 1985, we are a privately owned Canadian company, with operations in the USA and England.  We have been named an INC 5000 honoree in the United States for 5 consecutive years, recognizing us as one of the fastest growing private companies. In 2009 and 2011, StarTech.com was named one of the 50 Best Small and Medium Employers in Canada and also recognized as one of the top 50 Best Managed Companies in Canada in 2011.

Our customers love doing business with us because we provide exceptional customer service with lifetime support and exclusive online resources that save them time and money.

As a result of planned expansion and international growth, we are currently looking for a person to join and grow with our Information Technology team.  We require a System Administrator to help further develop and support our infrastructure and related systems.  The System Administrator will be accountable for the following systems: VMWare vSphere, Microsoft Windows Servers, E-mail Servers, Blackberry Enterprise Servers, backup systems and Citrix Xen (App, Server and Desktop) infrastructure.  The System Administrator is also a level 2 and 3 support resource, working in conjunction with the Help Desk and Business Systems teams.

Qualifications:

Formal Education & Certification

• College diploma or University degree in the field of computer science or related

• Minimum of 5 years of experience as a Systems Administrator

• Certifications in VMWare Certified Advanced Professional (VCAP4-DCA), Microsoft Certified Master

Knowledge & Experience

• Working technical knowledge of network, PC, and platform operating systems, including ESX 4.1, ESXi 4.1, Microsoft Windows Server 2003/2008/2008R2, Microsoft Windows XP/7, Citrix Xen (Apps, Server, Desktop and HDX)

• Extensive application support experience with virtual environment for both Server and VDI as well as Terminal Services

• Working technical knowledge of current systems software, protocols, and standards, including ISA, Active Directory, GPO, Web Services, TCP/IP, vCenter,

• Extensive experience in Project Management Methodologies

• Strong knowledge of local and wide area network administration.

• Hands-on software and hardware troubleshooting experience.

• Experience documenting and maintaining configuration and process information.

Personal Attributes

• Strong customer service orientation.

• Proven analytical and problem-solving abilities.

• Ability to effectively prioritize and execute tasks in a high-pressure environment.

• Strong interpersonal and oral communication skills.

• Adept at reading, writing, and interpreting technical documentation and procedure manuals.

• Ability to conduct research into hardware and software issues and products as required.

• Ability to present ideas and solutions in user-friendly language.

• Highly self-motivated and directed.

• Keen attention to detail.

• Skilled at working within a team-oriented, collaborative environment.

Job Responsibilities:

·         Contribute to and lead the development of infrastructure standards (technical, process, etc.)

·         Research and recommend innovative, and where possible automated approaches for system administration tasks.  Identify approaches that leverage our resources and provide economies of scale.

·         Conduct research on emerging products, services, protocols, and standards in support of systems procurement and development efforts.

·         Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, workstations, servers, printers, firewalls, encryption systems, and all host security systems, etc. in accordance with standards and project/operational requirements.

·         Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

·         Perform regular security monitoring and audit of systems; recommend and implement corrective actions

·         Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance.

·         Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers, input/output fleet, and workstations.

·         Support application development teams throughout project lifecycles.

·         Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.

·         Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use.

·         Develop and execute complex project plans

·         Manage and/or provide guidance to junior members of the team.

·         Support Help Desk team with Level 2 and 3 incidents that are server related

·         Be part of the IT after-hours support on-call rotation

If you want to join a successful, growing and dynamic entrepreneurial company that provides competitive compensation and benefits, please submit your resume in confidence by applying on-line to www.startech.com

We appreciate all applicants however only those selected for an interview will be contacted.  No phone calls please.