Bilingual Client Support Specialist – Afternoon Shift

Attention Innovators!

EK3 is the leading provider of in-store digital media & marketing solutions in Canada. We maintain a leading position by working with global brands that are rapidly awakening to the power of the in-store digital media experience. Bigger than broadcast, we reach more 1.8 billion viewers every year with our technology-enabled solutions.

EK3 is rapidly expanding all aspects of our business and is looking for talented, dedicated, passionate, creative and self-motivated individuals with an interest in being part of a winning innovative culture.

If you’re into contributing to EK3 innovative products and solutions that will help us grow and manage our large global networks, which integrate with and propel our client’s businesses, then we need to talk.

The Role:

Your primary responsibilities will be to provide client support functions including, but not limited to, remote provisioning of EK3 devices on client networks, remote troubleshooting of issues reported by customers in regards to EK3 network or content, network monitoring and customer training all within the EK3 Client Support Centre.

The Client Support Center is moving towards a 24/7 operation and therefore all employees must be willing and able to work shifts.

Required Qualifications and Experience:

· Fully Bilingual in French and English (other languages an asset)

· College Diploma or Equivalent Experience in a technical support role

· 2-3 years minimum relevant experience

· Ability to work with minimal supervision in a constantly changing environment

· Attention to detail, ability to multitask and self-motivated

· Customer Oriented and ability to resolve customer issuon the phone

· Demonstrates solid communication skills, both verbal and written

· Strong interpersonal skills

· Excellent Problem Solving Skills

· Strong network troubleshooting skills in a client / server architecture

· Comfortable with remote device and peripheral troubleshooting

· General technical skills/aptitude around computers, networking devices, Microsoft applications

· Familiarity with Linux operating systems would be an asset

To submit your application please click the “apply” link below.