Sales Manager

StarTech.com Ltd. is a global manufacturer of hard-to-find parts and accessories that connect and enhance business technology.  We make it easy for IT professionals around the globe to find and get the part they need to enable their business solutions.

We innovate, design and make a wide range of unique, specialized or hard-to-find parts and accessories that connect and enhance business technology.  Our friendly, professional and responsive employees, proprietary web resources and channel partners ensure that the right product is delivered to the IT professional.

Founded in 1985, we are a privately owned Canadian company, with operations in the USA and England.  We have been named an INC 5000 honoree in the United States for 5 consecutive years, recognizing us as one of the fastest growing private companies. In 2009 and 2011, StarTech.com was named one of the 50 Best Small and Medium Employers in Canada and also recognized as one of the top 50 Best Managed Companies in Canada for the past two years.

Our customers love doing business with us because we provide exceptional customer service with lifetime support and exclusive online resources that save them time and money.

We are currently recruiting for a Sales Manager.

The Sales Manager is responsible for leading a small team of Account Managers and meeting and exceeding sales and profit goals through the ownership of that team.  This role is ultimately accountable for individual and team productivity, and serves as a leader within the Sales organization.  A core expectation of this role is to drive interdepartmental collaboration on execution of company strategy at an account level. This role will develop business relationships with customers and enhance customer loyalty by providing a superior customer experience.  The Sales Manager will coach and develop a team of Account Managers, typically between 5-8 direct reports focused on the North American market.  This position will proactively manage account profiles and account plans to identify and capitalize on opportunities for growth. 

Job Duties & Responsibilities

·         In tandem with the Director of Sales, drive the implementation and execution of company strategy through Strategic Account Management at the account manager team level.

·         Lead Account Manager Team in the development and implementation of account profiles and account operating plans that build/strengthen customer relationships, increase StarTech.com brand awareness and promote profitable growth within the assigned accounts/segments.

§  Coach Account Manager team to manage their individual business portfolios effectively and profitably and advise team on strategies to improve sales performance, achieve goals and meet expectations

§  Participate in development, deployment, and improvement of professional account management tools and processes to support account plans.

§  Participate in target and goal setting.

§  Coordinate ongoing product and relationship sales training for team.

§  Build solid relationships with key decision makers and influences in target accounts.  Identify and participate in higher level customer facing meetings and activities as required.

§  Engage cross functional resources on target accounts as required.

§  Hire, train, coach and retain diverse sales team

§  Develop and manage monthly/quarterly sales projection and performance reporting and monitor/measure performance of Account Manager team

§  Attend to escalated customer and team tasks/issues and assist account managers in complex problem resolution to both internal and external customers.

§  Create team oriented sales environment that rewards success and supports continuous improvement

§  Participate and potentially lead projects and/or task forces.

§  Act as conduit for channel intelligence on accounts, competitors and market.

§  Manage discretionary expense budget for assigned team.

Skills

·         Proven leadership skills; Adaptable with the ability to lead through change

·         Ability to hire, motivate, coach and retain a diverse sales team

·         Strong relationship based selling skills; strategic partner relationship development; business development; business/sales plan development;

·         Ability to create strategic sales plans and manage their tactical execution; drive process improvement initiatives; articulate department initiative and how they relate to company strategies.

·         Effective negotiation skills

·         Proven ability to identify risk and develop risk mitigation strategies

·         Strong conflict resolution and problem solving skills

·         Strong analytical skills including financial modeling and an understanding of P&L management

·         Must have strong interpersonal skills

·         Strong written, verbal, presentation communication skills and the ability to communicate effectively with coworkers, management, executives, across all internal departments, customers and partners

·         Ability to utilize strategic thinking to fulfill long-term company goals

·         Excellent time management skills in order to manage multiple projects and initiatives simultaneously

·         Exceptional attention to detail and follow up skills

·         Strong PC Skills; Advanced Microsoft Office (Word, Excel, PowerPoint and Outlook)

Requirements / Experience

·         Minimum Bachelor’s Degree

·         Minimum 5 years successfully managing account relationships at all levels of target accounts IT Channel; knowledge of applicable sales programs, business sales process procedures and related tools

·         At least 2 years in a supervisory or managerial role leading and managing a team of direct reports

·         Demonstrated ability in driving process improvements, problem-solving, and producing quantitative results.

·         Proven ability in the creation, implementation and execution of account plans and channel programs to drive profitable growth.

·         Demonstrated ability to understand, manage, and communicate financial data including but not limited to departmental expenses and channel programs and promotions.

·         Ability to travel to customers meetings and events as needed

Character Trait Requirements

·         Detail oriented with attention to detail and accuracy

·         Inquisitive by nature

·         Energetic/Motivated

·         Passion for driving results and seeing projects through to completion

·         Ability to stratify thinking and communication across strategic and tactical levels

·         Ability to take initiative, work flexibly, and adhere to priorities with minimal direct supervision.

·         Strong organizational skills

·         You can work independently or as a member of cross-functional teams

·         Disciplined with an astute business sense, and with a strong orientation towards customer satisfaction.

·         Positive attitude and high confidence managing through times of change & economic diversity

Travel Requirements

30-40%

If you want to join a successful, growing and dynamic entrepreneurial company that provides competitive compensation and benefits, please submit your resume and salary expectations in confidence by applying on-line directly to www.startech.com

We appreciate all applicants however only those selected for an interview will be contacted.  No phone calls please.