General Manager

by Old East Village BIA

Position Type: Full-time
Location: London, ON
Date Posted: Mar 15, 2023
Old East Village BIA

Job Description

Reports to: OEVBIA Board of Directors
Old East Village, London, Ontario:
Old East Village is an eclectic neighbourhood unlike any other in London.  It lies in the heart of the City of London and offers a unique, inclusive, arts and culture community, where people live, work, shop, play and produce within a variety of one-of-a-kind shops, restaurants, guilds, services, and businesses. Old East Village is a historic neighbourhood, just east of downtown London, that was designated as an Ontario Heritage Conservation District in 2006.

Business Improvement Area:
The Old East Village BIA is proud to represent a large variety of businesses and property owners that make up the Old East Village Commercial Corridor. The OEVBIA encompasses business properties between Queen St. and York and Rectory Streets, and Adelaide Street to Charlotte and Egerton streets. Dundas Street makes up the core of this vibrant business community, with an arts and culture flair.  OEVBIA works with small and large scale developments as well as a variety of business models ranging from sole proprietorships, corporations to worker-owned co-operatives.

The BIA General Manager plays a key role in creating and supporting a vibrant, diverse, and sustainable commercial corridor for the Old East Village. Reporting to the BIA Board, the BIA GM assists business owners with marketing, grants/permits, accessing supports and resources, planning events and programs to engage the community and attract visitors to the business area. Working closely with the public, local government and community/business stakeholders, the GM serves as an adviser on city/community boards and committees on behalf of the BIA, works closely with the Board and staff to ensure effective and successful strategies to move the OEVBIA forward. The role requires a sensitive yet strategic thinker with a strong conscience and the ability to be hands-on when required.  The position requires an individual with proven community affairs experience, able to tackle projects, and establish and maintain stakeholder relationships. The GM is keenly aware of the business area’s needs and challenges and works to ensure the success of the area’s business development and community outreach. This position is predominantly expected to work from the office however there are opportunities for remote work.

Responsibilities of the BIA General Manager:

  • Advocate for the business, property owners and art community of the BIA to all levels of government, external agencies, Londoners and other and emerging stakeholders such as property developers and corporate interests.
Relationships & Engagement:
  • Commit to getting to know business and board members, local community and government leaders/representatives and partners to build strong working relationships. 
  • Demonstrate the ability to communicate effectively with stakeholders
Management and Finance:
  • Develop, execute, monitor, and report on an array of plans, activities and programs.
  • Responsible for all operations of the BIA, including administration, budgeting, and staffing
  • Establish annual goals and work plans based on BIA operations and strategies
  • Provide support and guidance to staff, board members and the community
  • Create fulsome opportunities to collect membership and community feedback regarding area initiatives
  • Have basic financial management knowledge of budgeting and minor book-keeping to ensure the stewardship of assets and the financial health of the BIA
  • Responsible for management and stewardship of assets and financial health of the BIA
  • Oversee the bookkeeper who manages reporting of receivables, payables, and payroll and lead annual audit
  • Oversee contracts and monitor progress.
  • Conduct marketing activities and manage events.
  • Ensure the BIA is operating in accordance with relevant legislation and best practices
  • Support the Chair of the Board by organizing board meetings, preparing agendas and minutes
  • Prepare and report measures of performance and progress to the Board at regular meetings
  • Maintain positive and productive relationships with the Board, Membership, and stakeholders
  • Support the Board to conduct an Annual General Meeting and prepare the Annual Report
Communication & Promotion:
  •   Promote and foster the business and community environment in the BIA
  •   Represent the BIA’s interests within the community at both local and regional levels
  •   Manage communications with members and external stakeholders
  •  Supervise the maintenance of the website, social channels, and business listings
  •  Market BIA with the intention of attracting and retaining talented workers and entrepreneurs
  •  Oversee the design and creation of marketing materials
  •  Foster and maintain strong relations with the City of London, media and stakeholders
  • Oversee the preparation of successful grant applications
Education and Experience
  • Graduation from a recognized community college diploma program or university degree program in business, marketing, economic development, communications, or a related field
  • Minimum 2 years related experience with a non-profit Board
  • Team management experience required
  • Preference will be given to those with management experience in a BIA setting

  • A quick learner of the environment and issues impacting the economic vibrancy of the businesses  within the OEVBIA boundary.
  • Experienced in taking an advocacy role, representing the interests of a group
  • Good understanding of the opportunities and challenges of main street businesses 
  • Professional, diplomatic demeanor
  • Comfortable with public speaking
  • Effective time management
  • Understanding of marketing concepts, including market research analyses, advertising, public  relations, communication, etc.
  • Strong problem solving, negotiating, facilitation and conflict resolution skills
  • Excellent communication skills, both written and verbal
  • Demonstrated ability to work in high volume, high stress, and sensitive settings/situations
  • Motivated self-starter who can advance the objectives of the BIA with limited supervision
  • High level working knowledge of Microsoft Office suite and related software
  • Valid Ontario Class G driver’s license and access to a personal vehicle for business purposes
  • Ability to work within a flexible schedule, including some evenings, to accommodate the needs of all stakeholders

Old East Village BIA General Manager Annual Compensation:  $58,000-$62,000 
Please submit a cover letter and CV as one document to

Use the Subject Line: OEV BIA GM submission – last name
Job Posted on March 15, 2023 and will remain open until filled.

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Job Location

London, ON

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